Frequently Asked Questions

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The word Spa originates from the term “Solus Per Aqua,” which literally translates as “Healing through Water”. You should expect to find water-based treatments with water filters and water-based facilities such as a sauna or steam room. In most Day Spas, you will also find a place to relax and unwind after your treatment.

Just bring yourself! We have everything you need to get ready before and after your service for your convenience. For our Couples Packages, please bring footwear with you.

We kindly request a 30% deposit for individual bookings to secure your booking. Alternatively, we would be delighted to secure your booking with the voucher number if you have a Gift Voucher.
For group bookings of 3 or more people, we require a 50% deposit to confirm your booking. The remaining 50% can be settled up to 72 hours before booking, allowing you to plan efficiently.

Our Spa Gift Vouchers are lovely gifts and are redeemable for treatments and products. Vouchers are non-refundable.
We do stock beautiful products & can make Gift Boxes for you.

We will still honour gift vouchers for 2 months after the expiry date at any time against treatments only (not products). After this, they can only be used off-peak, between 10 am and 4 pm, against treatments. We cannot extend promotional vouchers. Please note all vouchers purchased from December 2019 now have an expiry of 5 years.

No, it is not recommended to have a heat-based treatment while pregnant.

First, a patch test must be conducted 48 hours before the waxing appointment. (If you need waxing urgently and don’t want the patch test, you must sign a waiver form at reception). Ensure that the hair needs to be long enough. Hair length will vary depending on the body area, but a good rule of thumb is 1/2 cm to 1cm. Guests should never use the Sauna before waxing services. Some redness following the service is expected. Do not schedule a body treatment on the same day as a waxing service.

We send all of our staff to every single Dermalogica class. We regularly test all staff members on each product range to avoid them getting used to knowing a little bit of information on each product and forgetting vital ingredients and information. Each and every facial therapist has the maximum amount of information on all there is to know about Dermalogica. And if there is a question we cannot answer for you, we will find the answer and get back to you!

Yes, we accept gift cards from One4All against payment for any treatments, products, or spa packages. We cannot accept One4All gift cards to purchase our Buff Day Spa Gift Vouchers.

The loyalty cards are our way of giving something back to our clients. All loyalty points are tracked on our Spa System. Loyalty points cannot be redeemed against any special offer or promotion and are valid against full-priced treatments only. For every euro spent on treatments, you earn one loyalty point. For every euro spent on products, you make half the value in loyalty points.